Frequently Asked Questions

We offer you a free estimate but you must fill out our request for an estimate form.

Warranty

Our exclusive 5-Year Parts and Labor Warranty covers only the Rheem/Culligan tankless Pre-Assembly package. This warranty covers all components under normal operating conditions. The Rheem/Culligan tankless package includes the RTGH-95DVLN-2, service valves, pump, pan, piping, PVC venting connection, and valves. Our warranty does not include the filter cartridge.

Our warranty does not include components damaged by high water pressure over 80 psi, freezing, pan drain freezing, power failure damage, or any customer-caused damage. Also, it has no piping connected to the TG Pre-Assembly, existing metal leaking roof vent and sinks supply lines, or sink valves/stops where the crossover valve is connected. 

This warranty works in conjunction with Rheem's warranty.

  Guarantee

If during the first 30 days after the installation is completed, you are not completely satisfied with our TGP or TGD Rheem Pre-Assembly Tankless System, we will remove the TGP or TGD and replace it with one or two 50-gallon tanks equal to that was removed.  This does not apply if there is a warranty issue that is covered in Warranty stated above.

The number of tankless units needed, in a home, is based on the number of showers you have. ie, a 3-4 shower home only requires one TGP Rheem/Culligan Pre-Assembly Tankless System

Most homes built after 2008 should have larger gas lines needed to support a tankless system. Of the last 350 units we installed, we only had to upgrade  3 gas lines.

During our Free Estimate visit, we will determine if your home has the larger gas lines.

If gas line modifications are required, we will show that cost on our final written estimate.