Over 3,000 Tankless Systems Installed
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filler@godaddy.com
Over 3,000 Tankless Systems Installed
Signed in as:
filler@godaddy.com
You need to protect the tankless drain pan's drain pipe located outside your house. The freezing takes place at the point where the water exits the pipe. Ice will form at the ground level and rise to the bottom of the pipe, blocking the condensate flowing from the pan.
Cut 2 to 3 inches from the top of any water bottle.
Then insert the top portion of the water bottle so the pipe can drain into through it to the ground.
Wrap a towel around the bottle top and the pipe. This will allow the water (condensate) to flow into the ground and stop ice from forming.
I recommend laying something somewhat heavy on the towel to prevent wind from moving the towel.
Away from your home for an extended time during the winter months with the possibility of electrical power failure. You must follow the above steps. Drain the water from the tankless unit and remove the lower filter housing and cartridge.
Your warranty does not cover frozen tankless unit or filter housing. (See warranty)
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